Club Manila East Resorts

TO CME'S VALUED CLIENTS

CLUB MANILA EAST (CME), In its desire to provide its clientele a most delightful experience, will undergo some changes in its facilities and systems of customer service.

Among others, CME will implement a new way of receiving guests and ensure that all have their specific places of accommodation within the premises of the resort. This will allow CME to easily locate guests and attend to their specific needs more effectively.

THE FOLLOWING ARE THE GUIDELINES OF THE NEW SYSTEM:

1. All guests need to check-in before they are admitted into the resort.
a. For day packages, guests may choose to check-in in cabanas, beachview units, huts, pavilions, and picnic areas.
b. For overnight packages, guests may take Don Renato Villas or Doña Luz Villas.

2. Day accommodations for groups include accommodations for up to five (5) persons. Any number of persons in excess of five (5) will have additional charges.

3. Day accommodations for individuals include accommodations in any pavilions or picnic areas and use of chairs and table.

4. Children below three (3) feet get free accommodations.

5. Front office and clinic operations will be available for 24 hours to attend to clients round the clock.

6. A singular customer care number will be available for all client concerns.

7. More attendants will be available to serve clients need.

8. All guests are required to check-out at the end of their stay to enable the front office to assess their experience at CME.

As part of this new system, CME will intoduce a new pricing scheme effective on September 1, 2008.

With this new way of receiving guests, it is hoped that all will be given satisfactory customer service at CME.

"IT IS AN HONOR TO HAVE YOU AT CME"